Our Shipping Department hours are: Monday- Friday 8am-4pm EST Most orders ship 1-2 business days after the order has been received. Orders to Post Office Boxes may take at least one extra day to leave our warehouse. Orders with pre-ordered new releases will ship on the Monday prior to the release date. Please note that if you order additional titles with your pre-order, they will all ship together on the Monday prior to the release date of the pre-ordered title. This is necessary to help us keep our shipping rates as low as possible. Please Note: The Rounder warehouse is generally closed for year end inventory between Christmas and New Years.

Standard Domestic Shipping: $3.00 per order. Standard shipping will be by either UPS, USPS, or some combination. Please allow 2 - 7 days delivery time. Free standard shipping for orders over $40.00. UPS NEXT DAY AIR $25.00 per order. Most Next Day Air orders take 1-2 business days to ship from the warehouse. If you live within a UPS Next Day Service area, your package should arrive within a day of it being shipped. The Rounder offices are closed on weekends, so orders placed on a Friday may not ship until Tuesday to arrive Wednesday. UPS SECOND DAY AIR $15.00 per order. Most Second Day Air orders take 1-2 business days to ship from the warehouse. If you live within a UPS Second Day Service area, your package should arrive within two days of it being shipped. The Rounder offices are closed on weekends, so orders placed on a Friday may not ship until Tuesday to arrive Thursday.

Yes. Go to www.rounderstore.com and click on My Account. Log in with your user name and password and choose the time period you would like to search.

Yes we do. Canadian Customers: You may pay by Visa, MasterCard, American Express, bank draft or postal money order in U.S. funds. We will accept Canadian personal checks if you have a US Dollars account. Other International Customers: You may pay in U.S. funds by International Money Orders or bank draft drawn on a US bank. Visa, MasterCard, and American Express also accepted. International shipping rates are as follows (all in U.S.$): If your order total is $1.00 - $50.00, freight is $8.50 $51.00 - $100.00 = $14.50 $101.00 - 150.00 = $22.50 $151.00 - 200.00 = $29.50 $201.00+ = $38.00

Sale princing expires May 31, 2008 (may be extended at Rounder's discretion). Some title may sell out and become temporarily or permanently unavailable. Sale pricing will only extend to back ordered titles that can be filled within 30 days. 30% to 50% off list price is applied already in catalog, and only pertains to single-disc titles.

If clicking on a link does not launch your computer's media software, you may need to download a player. Popular players include Windows Media and Real Media. Most of the video samples on Rounder.com are encoded for the Windows Media Player. Periodically a player will begin to function erratically or fail. In many cases, downloading the most recent version of a player will restore it to peak performance. For an optimal online experience here and elsewhere, download the most recent Flash player.

We do our best to ensure that Rounder.com is a Mac friendly website, but sometimes bugs do slip through the cracks. Our number one solution for most issues is to download the most recent version of your browser, whether it is Internet Explorer, Netscape, or another browser. Netscape 4 users particularly will probably want to update in order to fully enjoy this and other sites. Please contact us if you are having any difficulties with the site.Internet Explorer, Netscape, or another browser. Netscape 4 users particularly will probably want to update in order to fully enjoy this and other sites. Please contact us if you are having any difficulties with the site.

Regardless of whether you order on-line, by mail or over the phone, orders shipped to a Massachusetts address must include 5% for state sales tax. PLEASE NOTE: Effective August 1, 2009 the Massachusetts State Sales Tax increases to 6.25%

Your security settings are probably set to "high." Change your browser's security settings to "default" or "medium." Make sure that you are allowing javascript to run on your computer. We also recommend that you download the most recent version of your browser, whether it is Internet Explorer, Netscape or another. Netscape 4 users particularly will probably want to update in order to fully enjoy this and other sites. For an optimal online experience, please download the most recent Flash player.

At the present time, we are not able to redeem gift certificates online. We are working towards that goal and will make an announcement once we can accommodate that preference. If you have further questions, please e-mail info@rounder.com with the subject line Gift Certicicate Question.

Create an account through the Rounder Store to make all your future purchases easier. Fill out all your information once and then simply log in and all your information will be there, saving you the time of filling it out with each order you make. Simply click on “My Account” and follow the link to Create an Account.

What should I do if I’m moving? If you’re moving to new digs, please notify us as soon as convenient. Provide us with your new and former addresses so we can update our records, ensuring you continued service. Please note that address change requests can sometimes take one issue to cycle through.

Your customer code appears on invoices, picking tickets, and mailing labels on the Roundup catalog. Please have this code handy when ordering by phone. If you order by mail or fax, please write you customer code on order forms, checks, and money orders; it will help us expedite orders. Thanks!

The best way to make sure your message to info@rounder.com gets read is to be very specific in the subject line (such Best of Rounder CD question, or Order 401010 Inquiry). Even the best spam filters don’t always get everything so we immediately delete messages with blank subject lines, or the ones that say “Read Me,” “Respond Now,” “Business Opportunity” or other such spammer favorites.